DELIVERY 🚚

How long is the delivery time?
After you place an order, it usually takes between 1-3 business days for us to manufacture & quality-assure your product. The delivery time takes between 5-12 working days. Normally it takes about 10 working days from order to delivery.

During holidays (e.g. Christmas & Black Friday) you can expect a slightly longer delivery time due to high pressure)

I have placed an order but not received an order confirmation?
An order confirmation is sent via e-mail and normally arrives within a couple of minutes.
Sometimes it can end up in the trash as it is an automatically generated email, so check there as well. If you have not received an order confirmation within 24 hours, you can contact us.

Can I track my package?
Yes, all our packages are trackable.
You always receive an email sent from us as soon as your order has been packed.
If you haven't received an email, check to make sure it hasn't ended up in your spam folder.
In the email sent from us, there is a link where you can track your package.
Click on the link and you will see the current status.
Sometimes it can take a few days before the actual tracking starts.

Can I get my order faster?
No, we do not offer express delivery.

I need the package by a certain date. Can you fix it?
No, unfortunately we are unable to guarantee delivery by a certain date as transport is out of our control and manufacturing also depends on the availability of our partners.

I have ordered several products. Are they all coming at the same time?

As all products are made to order and we use different partners around Europe, it may happen that the products, depending on the availability of our partners, are sent from different places and therefore come in different packages.
Of course, you only pay the shipping cost once.

ORDER & PAYMENT 🛒💳

How can I pay?
We offer several secure payment options. Including Klarna, Paypal or card payment.

How can I choose the suitable size?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email hej@customcrafters.se

Is it safe to use personal information on the website?
Please don’t worry, it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.

CUSTOMER SUPPORT 🤔💡

I have received a faulty item, what now?
You have received your order and excitedly open the package only to discover… Your product has arrived broken or is deemed to be faulty or, has a manufacturer fault. If you believe that your purchase has a fault, please email our friendly Customer Service team at hej@customcrafters.se with your invoice number and the details of the fault along with a picture. Our team will happily assist you further.

Can unopened products be returned?
Yes, it is fine to return an unopened product in the same condition as you received it in accordance with the Distance Shopping Act. Contact us within 14 days of receipt with your name, order number and reason for the return.
Please note that personalized products with e.g. text, image or other markings are NOT covered by the Distance Shopping Act and therefore cannot be returned.
When the product is returned, only the product is credited, return shipping is charged to the customer.
The return cost is 8€.

If I'm not satisfied?
Start by contacting our customer service at hej@customcrafters.se and we will see if we can try to make you more satisfied.

OTHER 💭

Do you have any products in your own stock?
No, everything is made to order.

Where are you based?
We are a Swedish-based company. Tshirt-Crafters.com and CustomCrafters.se are part of CM eCom Group AB (Org 559484-1222) with headquarters in Stockholm.
We however ship from different partners across Europe to ensure the quickest delivery for you!

All customer support takes place by contacting us at hej@customcrafters.se in English.